Debt Collector Job Description
Job Title: Debt Collector
Description:
- Maintain and document notes in collection software
- Track and collect on a portfolio containing 400 - 600 accounts
- Ensure compliance with all State & Federal laws
- Read, interpret and apply state and Federal laws, rules, regulations, policies and/or procedures when required
- Solve account disputes by using logic, by identifying the key facts, and exploring alternatives to propose quality solutions
- Meet and exceed expected monthly goals assigned by management
Required skills:
- Bi-lingual a plus – English and Spanish
- Basic computer knowledge
- Excellent phone etiquette
- Knowledgeable of Credit Management fundamentals
- Skip tracing experience
- Mediation and Negotiation skills
- Organized
- Excellent verbal and written communications
- Must possess Patience and Empathy
- Excellent follow up skills
- Reliable, punctual and able to succeed in a demanding work environment
- Prior customer service or sales experience is preferred
Duties & Responsibilities:
- Debt collection of accounts by phone and mail
- Attendance of some credit meetings and seminars
- Complete knowledge of the FDCPA & FCRA
- Research disputes
- Provide documentation to customers that will support the debts by phone and mail
Other Requirements:
A majority of this job will be done while sitting but there may be some walking, standing, bending, and/or carrying of light items such as papers or books. No special physical demands are required to perform the work.
Work and Pay Schedule:
- Employment is Full Time, with some evenings and Saturdays possible
- Hourly plus commission, with benefits after first 90 days (first year potential $35,000-$50,000)
- Hourly rate will be based on experience & skill level
Please email resume to resume@lienenforcementinc.com
